General Terms and Conditions

1.Prices:    
All prices are in Euros, food per person, drinks per unit (bottle, glass, etc.), rooms per day including breakfast, including VAT and service and are payable without deduction, unless otherwise agreed.

2.Reservation:    
All reservations to be put in writing (fax, letter or email) with signature and company stamp.  Changes of the banquet-agreement to be put in writing. Court of law: Salzburg.

3.Terms of payment:    
The bill has to be settled straight away in the hotel or the restaurant bar with a valid credit card or if otherwise agreed within 14 days from the date of the bill without deductions. Credit cards accepted: Visa, Amex, Mastercard

4.Arrival/Departure
Check in: 3pm
Check out: 11am
Please note: The room will be reserved on the day of arrival until 8pm. If you have not arrived by this time and we were not advised of a later arrival time you will loose any right to our services.

5.Terms of cancellation:
Seminar and meeting rooms:  
Free of charge cancellation up until 30 days before the meeting. Cancellation fees at a later time
as follows:
(% of the price of the meeting room)
29-20 days before the meeting 20%
19-10 days before the meeting 30%
09-05 days before the meeting 40%
04-00 days before the meeting 90%
If no cancellation at all takes place, the cancellation fee will be 100%.
Free cancellation of ordered meals is possible up until 5 days before the event.
Agreed upon services will be charged even if not used. Especially ordered meals.
    
Rooms:    
Groups (from 10 people):
Free of charge cancellation up until 60 days before arrival. Cancellation fees at a later
time as follows:
(% of the price per night for the booked duration of the holiday):
59-30 days before arrival 10%
29-20 days before arrival 20%
19-10 days before arrival 30%
09-05 days before arrival 40%
04-00 days before arrival 90%
If no cancellation at all takes place, the cancellation fee will be 100%. For cancellation of single group members please talk to the hotel reservation.

Individual travelers: Free of charge cancellation up until 4 days before arrival. From the 3rd day before arrival we keep the right to charge a cancellation fee of 50% of the price per night for the booked duration of the holiday. If no cancellation at all takes place, the cancellation fee will be 100%.

4.Bank details:    
BAWAG Salzburg, Account number: 57010-504-440, Sort Code: 14000, UID: ATU 33 97 69 08

5. Checking the venue:    
It is the organizers and/or its representatives responsibility to check the condition of the rented venue. Any damage to the inventory is to be announced to the management before the beginning of the event. The organizer is responsible for further damages to things or persons, which are caused by the meeting and/or by him or its participants.


6.Registration:    
The organizer is responsible for all permits and in case of music performances for registration and accounting with the AKM.

7.Termination of contract:    
The chamber for workers and employees for Salzburg – represented by the hotel director – has the right to terminate the contract at any time and without giving reasons if the event endangers the smooth running of the hotel and/or events, if it risks the reputation or the security of the hotel or if a higher force is present. In these cases the organizer is not entitled to compensation.
The premises will not be made available to groups that endanger the democracy and/or bring humans into any form of dependency.

8.Responsibility    
We don’t accept responsibility for loss or damage to any brought along articles.

9.Exhibitors    
Exhibitors offering products during a meeting/event are obliged to announce this to the management and agree upon a stall fee.

11.Bringing along of meals and beverages is not permitted!

12.The hotel is open from 7am to 12am. (Night porter from 12am to 6am)

13.Court of law: Salzburg

Download: AGB Download (92.22 KB)